Course : Training Course (EN)
Course code : TMA101
5. Using a credit card to purchase from online goods and services
Competences
After completing this module, you will:
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Acquire the following skills to use mobile money solutions safely and with confidence:
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The ability to perform online transactions securely, using protective measures, website security verification, and responsible management of card data
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The knowledge to easily navigate in e-shops
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The proficiency in online shopping techniques and tools
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Logistical skills
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Marketing and merchandising insights
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Communication with customer support services
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Duration of the session: 4 hours.
- Face to face session:2 hours
- Online training: 2 hours
Training content
- Introduction of the session: duration, objectives, content, and methodology
- Structure and navigation of e-shop websites
- Online shopping accounts: create, manage and pay with a credit card
- Other common online payment methods
- Risk prevention for safe online shopping
- Marketing and merchandising insights
- Shipping goods and tracking orders
- How to communicate with customer services
- Quiz: check your knowledge
Training Material
To view the interactive presentation, click on this link.
The Mobile Money (MM) e-shop Simulator is an interactive digital education tool that allows anyone to become familiar with the basic functionalities of a e-shop. It provides a safe and friendly environment.
Exercise Sheet
Exercise 1 Exploring E-Commerce Website Structures and User Experience